The new Accessibility Standard for Customer Service comes into effect across Ontario on January 1, 2012. If you have any employees, you will be required to establish policies, practices and procedures on providing goods or services to people with disabilities. You will also be asked to train your employees on:
Here is what you need to do:
2. For the procedures, practices and policies to put in place, please read:
3. Train your employees - refer to video or DVD links below for detailed overview of how to provide training. Keep a record of the date your employees are trained or retrained.
*for companies with 20+ employees an Accessibility Report filing will be mandatory as of March 2012; information to follow.
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